{"id":91429,"date":"2021-02-05T18:47:39","date_gmt":"2021-02-05T17:47:39","guid":{"rendered":"https:\/\/pipat-antiquites.fr\/our-services\/frequently-asked-questions\/"},"modified":"2021-03-29T20:53:16","modified_gmt":"2021-03-29T18:53:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/pipat-antiquites.fr\/en\/our-services\/frequently-asked-questions\/","title":{"rendered":"Frequent Asked Questions"},"content":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”1″ top_padding=”5″ bottom_padding=”5″ back_color=”color-184139″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ row_name=”faq”][vc_column column_width_percent=”100″ gutter_size=”4″ override_padding=”yes” column_padding=”3″ back_color=”color-xsdn” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ radius=”std” shadow=”std” width=”1\/1″][vc_row_inner][vc_column_inner column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”2″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”div” text_font=”font-195943″ text_size=”h1″ text_weight=”500″ text_color=”color-181799″]Frequent Asked Questions[\/vc_custom_heading][vc_custom_heading heading_semantic=”div” text_size=”h6″]Calculation of delivery costs, shipping abroad or means of payment, discover the answers to the most frequent asked questions![\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_accordion active_tab=”0″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I want to buy a piece of furniture. How does the delivery work?” tab_id=”d21d5937-3bb0-2155567891400115556795059524b19-723e”][vc_column_text el_class=”texte-petit”]In order to offer you a fair purchase price – including delivery – we need to know if the furniture or light you wish to buy will have to be delivered. This is why we ask you to fill in a form whose information will allow us to establish a quote with our transporters specialized in the transport of furniture and art objects.<\/span><\/p>\n

Don’t worry, all the information you give us is confidential and will remain so!<\/span><\/p>\n

Once the form has been filled in, we will quickly draw up a personalised delivery estimate for you. <\/span><\/p>\n

To guarantee the integrity of the furniture and lighting we deliver, your purchases are carefully packed by us. Then our professional and specialized partners will take care of your purchase and deliver it, in consultation with you, to the address of your choice. If you are happy with the proposed price, a deposit will be requested to seal the deal.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I bought an antique online. When will I receive it?” tab_id=”9346230d-a835-9155567891400115556795059524b19-723e”][vc_column_text el_class=”texte-petit”]Thank you for your purchase! We prepare your object. We take care of the packaging and shipping. As soon as your purchase is shipped, you will receive a tracking number so you can follow its progress to your delivery address.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I live abroad. Do you ship objects, furniture and lighting internationally?” tab_id=”6dad8f3c-7309-8155567891400115556795059524b19-723e”][vc_column_text el_class=”texte-petit”]Yes ! We regularly ship antiques and works of art abroad. When their size and weight allow it, we send them by parcel after having carefully packed them. If it is a more substantial object, simply fill in the form by clicking on “Request a delivery quote”. Once the form has been filled in, we will quickly draw up a personalised delivery quote for you. If you are happy with the proposed price, a deposit will be requested to seal the deal.<\/span><\/p>\n

We draw your attention to the imposition of customs duties at certain borders, which are to be paid by the buyer.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How secure is my online payment?” tab_id=”1555679162900-3-115556795059524b19-723e”][vc_column_text el_class=”texte-petit”]Several secure payment methods are available to pay for your purchase: Paypal and credit card are the most common, but if you wish, you can also pay us by bank transfer and check. For the last two payment methods, please contact us. <\/span><\/p>\n

 <\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I pay for my purchase in installments?” tab_id=”1587845593007-4-2″][vc_column_text el_class=”texte-petit”]If you wish, we offer payment solutions – from 300\u20ac – in three installments without charge. If you choose this solution, you can pay by bank transfer or cheque and your purchase will be delivered or sent as soon as we receive your last payment. <\/span><\/p>\n

 <\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How is the price of a postal delivery calculated?” tab_id=”1616399081731-5-1″][vc_column_text]Depending on the size and weight of the item, delivery rates may vary. Sometimes it is necessary to design special packaging to ensure the integrity of your item from our stores to your delivery address.<\/p>\n

This is why we have staggered delivery rates according to destination (France, Europe, World). You can find the price of each item in its description under the photographs, at the bottom of the product sheet.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][uncode_block id=”91855″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”1″ top_padding=”5″ bottom_padding=”5″ back_color=”color-184139″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ row_name=”faq”][vc_column column_width_percent=”100″ gutter_size=”4″ override_padding=”yes” column_padding=”3″ back_color=”color-xsdn” overlay_alpha=”50″ shift_x=”0″ […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":90852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","content-type":"","footnotes":""},"class_list":["post-91429","page","type-page","status-publish","hentry","page_category-pipat-en"],"_links":{"self":[{"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/pages\/91429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/comments?post=91429"}],"version-history":[{"count":0,"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/pages\/91429\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/pages\/90852"}],"wp:attachment":[{"href":"https:\/\/pipat-antiquites.fr\/en\/wp-json\/wp\/v2\/media?parent=91429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}